Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Synapic AI (the “Service”). By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes your organization.

1. The Service

The Service is an online workspace that aggregates media-agency tools and related workflows, including without limitation: dashboard access to approved applications; configuration of clients, media channels, placements, and integrations; campaign and media-planning features; collaboration and activity features; optional AI-assisted generation and analysis; and token-based sharing of specific content where enabled. We may add, change, or discontinue features; not all features are available to every user or deployment.

2. Accounts and access

You must provide accurate account information and keep your credentials confidential. You are responsible for activity under your account. We may suspend or terminate access for violations of these Terms, security risks, or at the direction of your organization's administrators.

3. Acceptable use

You agree not to:

• Use the Service in violation of law, third-party rights, or your employer's or client's policies;
• Attempt to probe, scan, or test the vulnerability of the Service, or bypass authentication or access controls;
• Upload malware, overload systems unreasonably, or interfere with other users' access;
• Scrape or harvest data from the Service except through documented APIs and as permitted by your role;
• Use AI features to generate unlawful, deceptive, or harmful content, or to infringe intellectual property or privacy rights.

4. Your content

You retain ownership of content you submit. You grant us and our service providers a limited license to host, process, transmit, and display your content solely to operate and improve the Service as configured for your deployment. You are responsible for having the rights to submit your content and for marking or handling confidential information in line with your obligations.

5. AI-generated output

Outputs from AI features are provided for assistance only. They may be incorrect, incomplete, or biased. You must validate outputs before relying on them for decisions, client deliverables, or public distribution. We do not warrant that AI outputs will meet any particular standard or be fit for a particular purpose.

6. Shared links

Where the Service generates links to share campaigns or other items, anyone with the link may be able to view the shared content within the scope of that link. Treat links as sensitive; your organization's confidentiality rules apply.

7. Third-party services

The Service may integrate with third-party platforms (for example ad tech, analytics, or data sources) according to your configuration. Those services are governed by their own terms and privacy policies; we are not responsible for third-party services outside our reasonable control.

8. Intellectual property

The Service, including its software, design, and branding (excluding your content), is owned by us or our licensors. Except for the limited rights granted in these Terms, no rights are transferred to you.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED DOLLARS (US$100), IF NO FEES APPLY TO YOUR USE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

11. Indemnity

You will defend and indemnify us against claims arising from your content, your violation of these Terms, or your violation of third-party rights, except to the extent caused by our willful misconduct.

12. Termination

You may stop using the Service at any time. We may suspend or terminate access for operational, security, or legal reasons, or when required by the organization that licenses the Service. Provisions that by their nature should survive (including ownership, disclaimers, limitation of liability, and indemnity) will survive termination.

13. Changes to the Terms

We may modify these Terms by posting an updated version on this page and updating the “Last updated” date. Material changes may be communicated through the Service or by your administrator where appropriate. Continued use after changes become effective constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

14. Governing law

These Terms are governed by the laws applicable to the contracting entity that provides the Service to your organization, excluding conflict-of-law rules. Courts in that jurisdiction have exclusive jurisdiction, unless mandatory consumer protections in your country say otherwise.

15. Contact

For questions about these Terms, contact your workspace administrator or the legal or IT contact designated by your organization.